Frequently Asked Question (FAQ)


1.0 Overview

1.1 Why is gold an indispensable asset allocation?

Answer: Gold possesses enduring historical value, wide range of uses, global circulation, stability in value, strong effect against inflation, making it an excellent tool for wealth preservation and hedging.


1.2 What role does Quantum Metal Exchange Inc. (QMEI) play in the gold industry chain?

Answer: The QMEI ecosystem is a comprehensive value chain that spans from gold mining to the final sale of gold products. It covers upstream gold mining operations, midstream gold contract notes trading and commercial services, and downstream online and offline channels. For more information, please click https://qmexchange.world/en/


1.3 Which company launched the DGM Software with QMR 18g Digital Gold Contract Note Device?

Answer: DGM Software with QMR 18g Digital Gold Contract Note Device is a product launched by QMEI’s subsidiaries, Quantum Metal Recovery Inc. and Quantum Metal Bullion (QMB), backed by a gold contract note signed between Quantum Metal Recovery Inc. and Besra Gold Inc.

For more details, you can visit https://qmrecovery.world/ 


1.4 What is the DGM Software with QMR 18g Digital Gold Contract Note Device?

Answer: The DGM Software with QMR 18g Digital Gold Contract Note Device offers an innovative mining approach supported by the gold contract note of Quantum Metal Recovery Inc. These devices and software digitize the process, providing participants with a more efficient and convenient mining experience. They also promote the sustainable development of the gold ecosystem while offering competitive and affordable pricing along with profit-sharing opportunities.

For more details, visit https://www.digitalgoldminer.com/.


1.5 Why does the gold contract note need to be digitized? 

Answer: Digitizing gold contract notes will generate sustainable value. QM Recovery has transformed the gold contract note into an asset that allows more people to access gold at better prices.


1.6 What are gold contract notes?

Answer: Gold contract notes are contracts where a gold mining company can sell future gold to businesses or individuals in advance. The gold contract note between Besra Gold and QM Recovery signifies that QM Recovery locks in the current price of gold, and once Besra Gold extracts the gold from the mine, they are obligated to deliver the gold to QM Recovery at the agreed price in the contract.

For more details about the gold contract note, please visit https://www.besra.com


1.7 Does the company provide any documentation or certification for its gold contract notes? 

Answer: Yes, relevant information can be found on the official website of Besra Gold Inc. (https://www.besra.com/)


1.8 Where is the location of the physical gold mine?

Answer: The physical gold mine is located in Bau, Sarawak (East Malaysia).


1.9 How can we get gold at a more advantageous and profitable price compared to the market?

Answer: The DGM Software with QMR 18g Digital Gold Contract Note Device is built upon the traditional gold trading culture of allocating 20% for buying and 20% for selling, and distributing profit margins across the upstream, midstream, and downstream segments of the gold ecosystem to benefit participants. Additionally, the device has a customized profit-sharing mechanism that enables customers to purchase gold at more affordable prices.


1.10 How does the DGM Software with QMR 18g Digital Gold Contract Note Device system differ from gold shops in the market?

Answer: The DGM Software with QMR 18g Digital Gold Contract Note Device system digitalise gold contract notes. This approach eliminates intermediary markups, ensuring consumers benefit from more direct access to gold. This approach eliminates intermediary markups, ensuring consumers benefit from more direct access to gold.


Through the system, participating customers can achieve more favorable gold prices through mechanisms like bulk purchasing and profit sharing. By comparison, while gold bars, coins, and jewelry sold in traditional gold shops also originate from mined gold, they are further processed into jewelry. This processing adds costs such as craftsmanship fees, intermediary premiums, and store operating expenses, resulting in relatively higher gold prices. As a result, consumers purchasing from gold shops often need to wait for gold prices to increase to realize any profit margin.


1.11 What are the differences between the DGM Software with QMR 18g Digital Gold Contract Note Device system and cryptocurrency mining in the market?

Answer: The DGM Software with QMR 18g Digital Gold Contract Note Device system, backed by QM Recovery Inc.'s gold contract notes, digitizes the gold contract notes. Given the nature of the gold market, prices tend to be relatively stable, minimizing the risk of significant price fluctuations.


In contrast, cryptocurrencies are digital tokens based on cryptographic principles and lack underlying physical assets, which results in greater price volatility driven by market speculation, leading to periodic fluctuations during bull and bear market cycles.

2.0 Mining System

2.1 Does the DGM Software with QMR 18g Digital Gold Contract Note Device system have an age limit for participation?

Answer: Yes, participants must be of legal age, which is 18 years old.


2.2 Where can I find the relevant Video Tutorial Guide? 

Answer: Please visit the DGM Software with QMR 18g Digital Gold Contract Note Device system official website at www.digitalgoldminer.com, scroll to the bottom of the homepage, and click on "Tutorial Guide" to access the relevant materials.


2.3 How to begin your gold mining journey with the DGM Software with QMR 18g Digital Gold Contract Note Device?

Answer: Click on "Register Account" on the www.digitalgoldminer.com homepage or click on the registration link through the referral code.


2.4 What should a customer do if they scan a referral code incorrectly? 

Answer: It is recommended to register a new account using a different email address. Please ensure the referral code and details are correct during the scanning process.


2.5 What should a customer do if they forget their password while logging in? 

Answer: If customers forget their password when logging in, they can follow these steps:

1. On the DGM Software with QMR 18g Digital Gold Contract Note Device system login page, click "Forgot Password."

2. Enter the registered email and click "Send Password Reset Link."

3. You will receive a password reset email from Quantum Metal Bullion ( [email protected] ).

4. Open the email and click "Reset Password," then follow the instructions to set a new password.

5. Use the new password to log back into your DGM Software with QMR 18g Digital Gold Contract Note Device system account.


2.6 How many accounts can be linked to a single ID or passport for KYC verification? 

Answer: One ID or passport number can be linked to two DGM Software with QMR 18g Digital Gold Contract Note Device system accounts.


2.7 Can customers purchase DGM Software with QMR 18g Digital Gold Contract Note Device through their registered company?

Answer: Yes, they can, but they need to provide the personal information of the legal representative and relevant company documents, such as the company registration certificate (SSM).


2.8 What should customers be aware of when completing Know Your Customer (KYC) verification?

Answer: 

- Ensure that the name matches the Identification card / passport.

- Confirm that the Identification card number / passport number is accurate.

- Ensure that the uploaded Identification card / passport is clear and legible.

- Ensure the selfie photo holding the Identification card/ passport is clear and unobstructed.


2.9 What should a customers be mindful of when uploading an ID card or passport for KYC verification?

Answer:  

- Ensure your name is visible and not covered.

- Ensure the Identification Card / passport number is visible and not covered.

- Ensure your address is visible and not covered.

- Ensure your photo is visible and not covered.

- Do not upload photocopies of the Identification Card / passport.

- Do not submit a damaged or broken Identification Card / passport.

- Do not place a large cross on the Identification Card / Passport.

- Do not apply a large watermark; watermarks are only allowed on the empty side of the Identification Card / passport.


2.10  Does the address provided during KYC verification need to match the address on the customer's ID?

Answer: Not necessarily, customers can manually fill in their latest address information.


2.11 Can customers purchase devices before completing KYC verification?

Answer: Yes, they can. During the purchase process, they will need to provide relevant information, such as a shipping address. However, completing KYC verification helps ensure the accuracy of information and the security of the transaction.


2.12 Do new customers of the DGM Software with QMR 18g Digital Gold Contract Note Device system need to complete identity verification (KYC) after registration?

Answer: Yes, this step is to ensure account security and compliance with relevant regulations. customers can follow the system's instructions to complete identity verification.


2.13 If a customer ID card or passport is damaged and does not display complete personal information, can they still meet KYC requirements?

Answer: No, it is necessary for customers to replace the damaged ID cards or passports to proceed with the identity verification (KYC).


2.14 Why does the DGM Software with QMR 18g Digital Gold Contract Note Device system require two-factor authentication (Google Authenticator 2FA)? 

Answer: This ensures that customers' account assets and information are more secure and effectively prevents unauthorized access.


2.15 What information requires two-factor authentication (2FA) to be enabled?

Answer: The following information requires 2FA:

【KYC verification】,【Nominee】,【Authenticator Code (2FA)】,【Shipping Address】,【USDT Address】,【Bank】,【QM GSA】,【Gold or Fund Withdrawal】


2.16 What should you do if the two-factor authentication (2FA) linked to your account is not functioning properly?

Answer: Please contact customer service to have it reset.


2.17 Is user data protected?

Answer: User text information will be stored on Amazon cloud servers, while images will be stored in Amazon cloud storage.

Data will be retained for an unlimited period unless the customer requests deletion.


2.18 Can a DGM Software with QMR 18g Digital Gold Contract Note Device account be transferred to a nominee? 

Answer: Yes, you can fill in the nominee's information in the "Nominee" section.


2.19 During participation, how can one contact customer service for inquiries?

Answer: For inquiries or assistance, use the【Contact Us】 feature on the homepage of digitalgoldminer.com to reach customer service.

3.0 QMR 18g Digital Gold Contract Note Device

3.1 How can one purchase QMR 18g Digital Gold Contract Note devices?

Answer: Customers can purchase by visiting digitalgoldminer.com and clicking on the【Product】tab on the homepage.


3.2 Is there a limit to the quantity of QMR 18g Digital Gold Contract Note devices that can be purchased?

Answer: No. Customers have the freedom to purchase any quantity of devices at any time without restrictions.


3.3 If a customer wishes to purchase 10 QMR 18g Digital Gold Contract Note devices, do they need to create 10 accounts (using 10 different email addresses)?

Answer: This depends on the customer's personal strategy in maximizing their benefits.


3.4 Will customers receive a purchase confirmation when they buy a QMR 18g Digital Gold Contract Note device?

Answer: Yes, customers will receive an electronic invoice (e-Invoice) at their registered email address.


3.5 How do customers receive their QMR 18g Digital Gold Contract Note device(s)?

Answer: The devices will be shipped to the specified address through authorized logistics companies.


3.6 Who is responsible for the shipping cost of the QMR 18g Digital Gold Contract Note device(s)?

Answer: Customers pay the shipping fees upon receiving the device(s), as logistics operate on a Cash on Delivery (COD) basis.


3.7 What is the shipping cost for the QMR 18g Digital Gold Contract Note device?

Answer: Shipping costs vary based on the package weight and delivery location.


3.8 Is transportation insurance included for shipping the QMR 18g Digital Gold Contract Note device(s) through logistics companies?

Answer: Yes, but customers will have to bear the insurance cost on their own.


3.9 How long does it take for the manufacturer to prepare for shipment?

Answer: Approximately 2 to 3 business days.


3.10 How can QMR 18g Digital Gold Contract Note Device customers confirm their shipping address when placing an order?

Answer: When customers place an order, the system will automatically prompt them to confirm their address, reminding them to ensure the accuracy of the shipping information.


3.11 What should customers do if they want to change their shipping address after placing an order? 

Answer: Please contact customer service immediately, explain the situation, and provide the relevant order details and personal information to request a change of mailing address.


3.12 How long does it take for a QMR 18g Digital Gold Contract Note Device to be delivered from the logistics company to the customer's location?

Answer: The specific shipping time varies by region, approximately 5 to 10 business days. These times are calculated in business days and do not include weekends and holidays.

Different seasons, holidays, and other factors may affect the actual delivery time.


3.13 Who is liable for any damage or loss of a package with QMR 18g Digital Gold Contract Note device(s) during transit?

Answer: The logistics company is responsible for compensation.


3.14 If customers receive a damaged QMR 18g Digital Gold Contract Note device, can they request a one-to-one replacement?

Answer: If it is determined that the device cannot be used, please contact customer service immediately to request for a replacement.


3.15 Do the QMR 18g Digital Gold Contract Note device(s) come with a warranty service period?

Answer: Yes, under non-human-error circumstances, a one-year warranty service is provided.


3.16 Do the DGM Hubs come with a warranty service period?

Answer: Yes, there is a three-month warranty service provided in cases of non-human operational errors.


3.17 How long can the QMR 18g Digital Gold Contract Note Device operate?

Answer: There is no time limit for its operation; it can run until it fails. However, each device comes with a one-year warranty.


3.18 What does the QMR 18g Digital Gold Contract Note Device warranty cover?

Answer: The warranty covers the circuit boards and components within the device.


3.19 What happens in the event that the Quality Control (QC) sticker on the DGM Software with QMR 18g Digital Gold Contract Note Device falls off?

Answer: Warranty won’t be available and the company will not be responsible for any damages or malfunctions.


3.20 In the event of a malfunction or damage to their QMR 18g Digital Gold Contract Note Device, what actions should customers take?

Answer: When the QMR 18g Digital Gold Contract Note Device encounters issues or damage, customers can contact customer service to arrange for the device to be returned to the designated facility for inspections and repairs.


3.21 If the QMR 18g Digital Gold Contract Note Device is under repair, will it affect the warranty period?

Answer: During the repair period, the original warranty period will remain unchanged. This ensures that the time required for any repairs does not reduce your warranty coverage period.

The remaining warranty period will be calculated from the date of repair completion, ensuring you can fully enjoy your warranty benefits after the service.


3.22 What are the options if a device is damaged after the warranty period?

Answer: After the 1-year warranty period, if the device is damaged, the customer can choose to have it repaired for USD 50 or purchase a new replacement device for USD 100.


3.23 If a device is repaired after the warranty period, is there still a warranty?

Answer: The company will provide a reasonable warranty period based on the circumstances.


3.24 Who is responsible for the shipping costs of sending the QMR 18g Digital Gold Contract Note Device for repairs?

Answer: Customers shall bear the shipping costs.


3.25 Is it possible to transfer a QMR 18g Digital Gold Contract Note Device to another user? If so, how can this be done?

Answer: If customers wish to transfer their device, they can do so by contacting customer service to initiate the transfer process.


They will be asked to provide relevant paperwork such as a Transfer Consent Form. After customer service receives and validates the complete documentation, the system will be reconfigured and tied to the new account.


3.26 What should customers do if their QMR 18g Digital Gold Contract Note Device is lost? 

Answer: Customers can either purchase a new QMR 18g Digital Gold Contract Note Device to continue mining or buy a QMR 18g Digital Gold Contract Note Device replacement device to mine the remaining digital gold. Please contact customer service for assistance.

4.0 Mining Tool

4.1 How to activate the DGM Software with QMR 18g Digital Gold Contract Note Device system for digital mining?

Answer: Customers need to log in to www.digitalgoldminer.com and download the【DGM Mining Tool】 according to their computer's operating system (Windows or Mac), and set up the device.


4.2 What type of computer is needed for the 【DGM Mining Tool】

Answer: It is advised that customers use a laptop or desktop computer for digital mining.


4.3 What are the minimum system requirements for the computer to run the【DGM Mining Tool】?

Answer:  Operating System: minimum Windows 10 Memory (RAM): 512 MB of RAM required. Hard Disk Space: 100 MB of free space required. Processor:  Intel Dual Core or higher processor.


4.4 If antivirus software blocks the download of the【DGM Mining Tool】, how should the customer proceed?

Answer: The computer will display a prompt asking whether to continue the download; simply click "Continue" or adjust the relevant settings to complete the download.


4.5 How do you bind a QMR 18g Digital Gold Contract Note device to a customer's account? 

Answer: After launching the 【DGM Mining Tool】 system and logging into the customer's account, insert the QMR 18g Digital Gold Contract Note Device into the USB port of the computer.


Then, set the Prefix Name and Worker ID to complete the binding of the device to the customer's account. Once the binding is complete, click "Start Mining" to activate the mining function.


4.6 Can the device prefix name in the 【DGM Mining Tool】 be reused? 

Answer: The same device prefix name can be reused for devices purchased under the same account, but a different Worker ID must be used for each device.


4.7 What will the QMR 18g Digital Gold Contract Note Device display after the worker ID is set and the device is started?

Answer: Once the device is set up, the 【DGM Mining Tool】 will display "Mining" when mining is in progress. At this point, customers can log into their DGM account and check the "Devices" section under "Mining" to verify if the mining system is synchronized.


4.8 If a set device is used by a customer with a different account email, to whom will the mined digital gold belong?

Answer: After binding the device to the customer's account, all digital gold mined by others using that device will still belong to the original customer's account.


4.9 How long does it take for the QMR 18g Digital Gold Contract Note Device to mine digital gold??

Answer: Approximately 7 minutes or more, digital gold can be mined.


4.10 How many grams of gold can a single device mine in a year? 

Based on the computing power of the DGM Software with the QMR 18g Digital Gold Contract Note device, each device is capable of mining 18 grams of digital gold in the first year—assuming continuous 24-hour operation without interruption. Production will gradually decline in the following years.


4.11 Will the mining profit of DGM Software with QMR 18g Digital Gold Contract Note Device decrease as more mining devices are added?

Answer: No, the mining profit of DGM Software with QMR 18g Digital Gold Contract Note Device is based on the weight allocation of gold contract notes between Quantum Metal Recovery Inc. and Besra Gold Inc. The newly added mining devices will not affect the gold output of each existing device.


4.12 How many QMR 18g Digital Gold Contract Note devices can a single computer manage simultaneously for mining?

Answer: Approximately 50 devices.


4.13 What precautions should be taken for a computer running gold mining operations for an extended period?

Answer: When running gold mining operations for a long time, ensure that the computer has proper cooling measures, such as using heat sinks and fans, and that the surrounding environment is well-ventilated. Additionally, it is recommended to regularly clean the hardware to prevent dust buildup that can affect cooling performance, ensuring stable and continuous system operation.


4.14 What should customers do if their computer automatically shuts off the screen or loses power during mining, causing an interruption? 

Answer: The customer can configure their computer's power and sleep settings to "Never" to prevent the screen from automatically turning off or the computer from shutting down during the mining process.


4.15 Will customers be informed of a power outage or network interruption during the QMR 18g Digital Gold Contract Note Device system's mining process?

Answer: Yes, an email notification will be sent to the customer's registered email address if there is a disconnection.


4.16 What should be done if there is a power outage or network disconnection during the mining process with DGM Software with QMR 18g Digital Gold Contract Note Devices?

Answer: Inspect the connections for all devices, then reboot the computer and  【DGM Mining Tool】.


4.17 Do QMR 18g Digital Gold Contract Note devices require a large amount of electricity during the mining process?

Answer: No, each device only requires 2W of electricity.


4.18 How much electricity is consumed by the DGM Hub?

Answer: 100 watts.


4.19 Is it possible for customers to use Hubs purchased on the external market?

Answer: Not recommended due to uncertainty about compatibility with QMR 18g Digital Gold Contract Note Device hashing power (mining performance) or potential for damage. The DGM hubs provided by the company come with reliable power supply and excellent heat dissipation, ensuring no impact on QMR 18g Digital Gold Contract Note Device hashing power or risk of damage.


4.20 How can customers check their daily gold output in grams? 

Answer: Click on the 【Manage Account】 in the DGM Software with QMR 18g Digital Gold Contract Note Device system account, select 【Mining】 then choose 【Mining Summary】 to view the amount of gold collected each day.

5.0 DGM Hosting Service


5.1 What is DGM Hosting Service?
Answer: DGM Hosting Service offers reliable and secure hosting for DGM Software with QMR 18g Digital Gold Contract Note Device, with options for both 1-month (monthly) and 12-month (yearly) plans. The hosting center ensures customer devices remain operational with continuous technical support and maintenance.

5.2 What options are available for the hosting service?
Answer: Customers can choose to purchase a DGM Software with QMR 18g Digital Gold Contract Note Device along with the hosting plan or use the hosting service with their existing DGM Software with QMR 18g Digital Gold Contract Note devices.

5.3 What hosting plans are available?
Answer: The hosting center offers two flexible hosting plan options.

  • 1-Month Hosting Plan (Monthly Payment)

  • 12-Month Hosting Plan (Annual Prepaid)


5.4 What is included in the hosting service?

Answer: The hosting services provided by the hosting center include the following:

  • 24/7 monitoring of your device

  • Technical support and troubleshooting

  • Maintenance and updates

  • Secure power supply and internet connectivity


5.5 What are the costs associated with hosting?
Answer: The cost depends on the hosting plan chosen by the customer (1-month or 12-month). For detailed pricing information, please visit DGM website www.DigitalGoldMiner.com.

5.6 Is there a minimum contract period for hosting?
Answer: No, customers can choose either a 1-month or 12-month plan based on their needs. If they wish to continue hosting after the initial plan ends, the hosting center offers renewal options.


5.7 How to Subscribe to a Hosting Plan?

Answer: Follow the steps below to subscribe to a hosting plan:

  1. Log in to www.digitalgoldminer.com

  2. Go to the Hosting section

  3. Choose your preferred plan (1-month or 12-month)

  4. Select your hosting option (either purchase a new DGM software with QMR 18g Digital Gold Contract device bundled with hosting, or use your existing DGM software with QMR 18g device for hosting service)

  5. Proceed to checkout and complete the payment



5.8 What payment options are available for the hosting service?
Answer: The following payment options are available for the hosting service:

  • QM Bullion Wallet

  • Wire Transfer

  • USDT


5.9 What steps are involved if customers choose to use an existing device for hosting?
Answer: Log in to the official DGM website.

  1. Go to the "Hosting" section and select the preferred hosting plan.

  2. Choose the option to use your existing DGM Software with QMR 18g Digital Gold Contract Note Device for hosting.

  3. Confirm the details of the existing device and hosting plan.

  4. Complete the order and make payment for the hosting plan.

  5. Customers will receive an email notification containing the address of the hosting center for device shipment.

  6. After shipping the device, the customer must send the tracking number to the Customer Support team via Telegram.

  7. Once the device is received, the hosting center will activate the device, and the customer can then check the device's status in their DGM account.


5.10 How can customers check the details of their hosting plan?
Answer: Customers can check the details of their hosting plan by logging into their account, navigating to the "Hosting" section, and clicking on "Subscription" to view their plan information and status.

5.11 How do I track the status of mining of my hosted device?
Answer: To track the mining status of hosted device, please follow these steps:

  • Log in to the official website: www.digitalgoldminer.com

  • Go to the “Mining” section

  • Click on “Device” to check its status and performance.


5.12 If the customer's device mining disconnects, will they receive a notification?
Answer: Yes, if the customer's device mining disconnects, they will receive an email notification.


5.13 What happens if the customer's device malfunctions during the hosting period?
Answer: If your device encountered any issues, the hosting center will provide troubleshooting and maintenance support to resolve the problem as quickly as possible.

5.14 How is the security of the customer's device ensured?
Answer: The hosting center ensures the security of the customer's device through high-level security measures, including physical security at the hosting facility, network security, and continuous monitoring to prevent unauthorized access.


5.15 What is the "subscription" function under the Hosting section?
Answer: The "subscription" function allows customers to activate auto-renewal for their hosting plan. Once enabled, the hosting plan will automatically renew before the current service period ends, and the payment will be automatically deducted from the QM Bullion wallet once the renewal begins.

5.16 What if the customer needs to remove their device from hosting before the plan ends?
Answer: If the customer wishes to remove their device from hosting before the plan ends, they should notify the hosting center in advance, and the hosting center will assist the customer in completing the process.


5.17 If the customer decides to mine on their own, can the prepaid hosting fee be refunded?
Answer: No, if the customer terminates the hosting plan before the end of the hosting period, the prepaid fee will not be refunded.


5.18 Who will bear the shipping cost for returning the device from the hoster to the customer after the end of the hosting plan?
Answer: The customer will bear the shipping costs. The hosting center will use the COD (Cash on Delivery) method for the return.


6.0 Remittance and Withdrawal

6.1 Which official channel does the DGM Software with QMR 18g Digital Gold Contract Note Device system utilize for processing deposits or withdrawals?

Answer: All remittances are received by Quantum Metal Bullion and customers' withdrawals are also processed through Quantum Metal Bullion.


6.2 Why are all remittances and withdrawals connected to Quantum Metal Bullion?

Answer: DGM Software with QMR 18g Digital Gold Contract Note Device is a product launched by Quantum Metal Bullion and Quantum Metal Recovery Inc., backed by a gold contract note signed between Quantum Metal Recovery Inc. and Besra Gold Inc. All financial transactions, including remittances and withdrawals, are processed directly through Quantum Metal Bullion to ensure the security and efficiency of the transactions.


6.3 Which payment modes are supported by the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: Currently, wire transfers (TT) or USDT deposits are accepted by DGM Software with QMR 18g Digital Gold Contract Note Device system.


6.4 How long does it typically take for international transfers or withdrawals to be completed?

Answer: The system will review and process the withdrawal request within three business days. After processing, the request will be handed over to the bank for transfer. The actual time for the funds to arrive will depend on the transfer processing procedures of banks in each respective country or region.


6.5 How long does it take for funds to reach a customer's digital wallet after requesting a USDT withdrawal?

Answer: Requests for USDT withdrawals will be reviewed and processed by the system within seven business days due to the high volume of transactions, after which the funds will be transferred to the customer's digital wallet.


6.6 How do customers transfer USDT to the system?

Answer: USDT can be directly transferred to the USDT digital wallet address provided by Quantum Metal Bullion.


6.7 Which blockchains do DGM Software with QMR 18g Digital Gold Contract Note Device system support for USDT payments?

Answer: DGM Software with QMR 18g Digital Gold Contract Note Device supports payments through the TRC20 blockchains.


6.8 Can a third party make payments for the purchase of a DGM Software with QMR 18g Digital Gold Contract Note Device?

Answer: Yes, at the time of payment settlement, customers are required to enter the name and bank account information of the designated proxy, and upload the payment proof along with the reference number.


6.9 How can customers monitor the digital gold mined and the profit sharing from mining within the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: The information is shown in the 【Gold Wallet】section within the system.


6.10 How can customers view the rewards from DGM Software with QMR 18g Digital Gold Contract Note Device’s Gold Sharing Mechanism?

Answer: The information is shown in the 【USD Wallet】section within the system.


6.11 How can customers withdraw the gold from the 【Gold Wallet】?

Answer: Customers must transfer the gold from their 【Gold Wallet】to their 【USD Wallet】 first, then transfer them, along with the rewards from the 【USD Wallet】 to 【QM Bullion】for the purpose of withdrawal or redeem physical gold.


6.12 How can customers withdraw funds or withdraw USDT in the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: Customers can transfer the amount in their 【USD Wallet】 to the【QM Bullion】 in the DGM Software with QMR 18g Digital Gold Contract Note Device system, then enter the desired withdrawal amount. Quantum Metal Bullion will directly transfer the funds to the bank account provided by the customer or send the token to the USDT wallet address provided by the customer.


6.13 How can customers exchange gold on the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: Customers can exchange physical gold by transferring the amount in their 【USD Wallet】 to 【QM Bullion】in the system, then enter the desired weight of gold. Quantum Metal Bullion will convert it into gold value through the 【QM Gold application’s Gold Storage Account (GSA) 】system. Customers can then collect physical gold at designated locations.


6.14 In the DGM Software with QMR 18g Digital Gold Contract Note Device system, what is the standard unit used to price gold exchanges?

Answer: The London Metal Exchange (LME) gold price serves as the standard.


6.15 What purity grade does the gold for exchange in the GSA system meet?

Answer: 999.9 pure gold.


6.16 In what currency are earnings in the DGM Software with QMR 18g Digital Gold Contract Note Device system settled?

Answer: Quantum Metal Bullion Bank settles remittances in US dollars and then transfers the equivalent amount in the local currency to the customer's designated bank account based on the customer's country. The local bank will make the payment at the exchange rate applicable in that country.


6.17 Will banks charge fees when customers withdraw US dollars and convert them to local currency? 

Answer: Yes, the exchange rates for international wire transfers may vary between different banks.


6.18 Are there minimum withdrawal amounts for withdrawals or gold exchanges?

Answer: USD withdrawals to bank accounts require a minimum of USD 500, USDT withdrawals require a minimum of USDT 100, and physical gold exchanges require a minimum of 1 g (Gram).


6.19 Can customers apply for a second withdrawal immediately after the first one?

Answer: No, customers must wait until the first withdrawal is successful before applying for a second withdrawal.


6.20 Are there management fees in the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: For withdrawals or exchanges of physical gold, the DGM Software with QMR 18g Digital Gold Contract Note Device system charges a 3% management fee.



7.0 Sharing Mechanism

7.1 What profit-sharing mechanisms and incentives does DGM Software with QMR 18g Digital Gold Contract Note Device provide?

Answer: The DGM Software with QMR 18g Digital Gold Contract Note Device system implements a 20% gold sharing mechanism and a 20% mining sharing mechanism, embodying a profit distribution culture of “20% buy-sell” in the gold market, devising customized profit sharing systems across different tiers to provide advantageous gold prices for all.


7.2 Can customers earn rewards during team development if they only register an account without purchasing and activating their own QMR 18g Digital Gold Contract Note Device

Answer: No, customers must invest in the device themselves to become miners. They can then level up and earn corresponding rewards through bulk purchasing and sharing mechanisms.


7.3 How long does it typically take for the DGM Software with QMR 18g Digital Gold Contract Note Device system to achieve triple returns?

Answer: The time it takes to achieve triple returns depends on the nature of participation—active or passive. Active participation can expedite the acquisition of triple returns through bulk purchasing and profit-sharing mechanisms, while passive mining may take two years or longer to reach that level. Furthermore, the pace of triple returns for both active and passive methods can be affected by the fluctuations in gold prices; a strong upward trend in gold prices will expedite the timeline for achieving triple returns.


7.4 What should customers do after their earnings reach three times the initial amount?

Answer: When customers achieve triple returns, they need to repurchase in order to activate their ongoing withdrawal eligibility. This contributes to creating a healthy cycle mechanism, ensuring that all mining proceeds are allocated in a secure, fair, and equitable manner.


7.5 Can customers use the profits in their QM Bullion wallet to repurchase devices?

Answer: Yes, customers can use their wallet profits for repurchasing devices, but they must ensure that their wallet balance is sufficient to complete the transaction.


7.6 Is there shared profit from repurchases? 

Answer: Yes, when customers repurchase devices, the profit allocation will follow the established profit-sharing mechanism.


7.7 If active earnings reach triple but no repurchase is made, will it affect future earnings? 

Answer: No, if you don’t repurchase after reaching triple returns, you will temporarily lose the ability to withdraw, but your subsequent earnings will not be impacted.


7.8 When a customer repurchases after their earnings triple, can the initial device continue mining? 

Answer: Yes, as long as there is no power outage and the network connection is stable, the existing device can still mine continuously.


7.9 When repurchasing a device, must the same email and account be used? 

Answer: Yes, you must use the same email account when repurchasing a device.


7.10 Why is there no "bubble" in active and passive earnings reaching triple returns? Where does the money come from, and what is the underlying logic? 

Answer: The digital gold produced by DGM Software with QMR 18g Digital Gold Contract Note Device is supported by gold contract note, which reserve gold at mining cost prices and calculate profits based on market prices.


The profit margin is sufficient to offset any potential bubbles, preventing their formation. Additionally, active earnings come from the "profit-sharing mechanism", which extends the profit culture of the gold market—earning 20% from buying and 20% from selling. Reinvesting after reaching triple returns creates a healthy circulation mechanism, further preventing bubble formation.

8.0 Security


8.1 Is it safe to conduct network remittances and transfers in the DGM Software with QMR 18g Digital Gold Contract Note Device system?

Answer: All online transfers are protected by network security systems, and accounts are directly linked to Quantum Metal Bullion bank accounts, ensuring no personal or third-party accounts receive funds.


8.2 Can the DGM Software with QMR 18g Digital Gold Contract Note Device system use third parties for receiving or remitting funds?

Answer: No, because every account requires KYC (Know Your Customer) verification, and all remittances or receipts must go through Quantum Metal Bullion.

9.0 Risk Management


9.1  Is the digital gold mined in the DGM Software with QMR 18g Digital Gold Contract Note Device system backed by physical gold?

Answer: Yes, the digital gold in the DGM Software with QMR 18g Digital Gold Contract Note Device system is backed by Quantum Metal Recovery Inc. and Besra Gold Inc.’s gold contract notes, which are then allocated to each device.


9.2 Will the DGM Software with QMR 18g Digital Gold Contract Note Device digital gold system experience a market bubble?

Answer: No, because the DGM Software with QMR 18g Digital Gold Contract Note Device is issued based on gold contract notes from physical gold mines, allowing customers to participate in digital gold mining. There is absolutely no over-issuance of gold or bubble formation.

The DGM software with the QMR 18g Digital Gold Contract device operates under a fair and just healthy circulation mechanism for distribution.


9.3 Will DGM Software with QMR 18g Digital Gold Contract Note devices be issued without a gold contract note?

Answer: No, without a gold contract note to back them, new DGM Software with QMR 18g Digital Gold Contract Note devices will not be issued.


9.4 Will the lack of new gold contract notes and new devices affect previously issued devices or withdrawals?

Answer: No, because all QMR 18g Digital Gold Contract devices are issued based on allocations from existing gold contract notes.


9.5 Will purchasing a DGM Software with QMR 18g Digital Gold Contract Note Device result in a loss?

Answer: DGM Software with QMR 18g Digital Gold Contract Note devices are backed by gold contract notes, but investing in precious metals and related products carries certain risks. Customers should fully understand these risks and make informed decisions. Market fluctuations, policy changes, technical risks, and other unforeseen factors may impact gold mining returns.


9.6 Is DGM Software with QMR 18g Digital Gold Contract Note Device digital gold mining a money game scheme?

Answer: No, the parent company of the DGM Software with QMR 18g Digital Gold Contract Note Device, QMEI, along with all its subsidiaries, have been legally established and operating as corporations in various countries for many years. The DGM Software with QMR 18g Digital Gold Contract Note Device is connected to the physical gold mines of Quantum Metal Recovery Inc., a subsidiary of QMEI. It digitizes the gold contract notes of physical gold to share profits, with all earnings coming from the upstream, midstream, and downstream segments of the gold industry supply chain. The system is not a zero-sum game or a Ponzi scheme. 


The company will never over-issue devices without the support of gold contract notes, thus preventing any bubble formation. Additionally, all transactions are conducted through Quantum Metal Bullion, which submits financial audit reports to government agencies for review.